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Terms And Conditions

Welcome to The Charpoy online store. Please read through our terms and conditions carefully before placing an order. By using our website you have agreed and understood the Terms and conditions out lined below. If you are unhappy with any part of these terms and conditions, you should contact us before placing an order by: phone, email (preneet@thecharpoy.com) or by post at the address given below. Please also read our privacy statement regarding personal information that you provide us with.

The Charpoy is registered in England and Wales, under company number 09246625. We manufacture and retail Organic and Block printed homewares.

Our VAT registration number is 179353473

Our registered address is: 172 Merton Road, London, SW18 5SW In the United Kingdom, The Charpoy website www.thecharpoy.com delivers to all areas of the UK mainland only. For further shipping information please email at preneet@thecharpoy.com.

 

Orders

By placing an order through our website you are making an offer to The Charpoy website to purchase the goods outlined in your order upon the terms described in your order. We accept your order at the time we send an Order Confirmation to you.

However we do reserve the right at our discretion to decline to accept any order and/or to supply goods to any individual or company. If we decline to accept, or cancel, an order for which we have received payment, we shall refund the payment, but shall have no further liability.The prices of our goods shall be as quoted on the Website from time to time, except in the case of obvious error. All prices on the Website include UK VAT but are exclusive of postage and packaging. A summary of delivery charges and other relevant information can be found on our delivery & returns page on this website

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock
  • We are unable to authorise your payment
  • If it is identified that there is a product description or pricing error
  • If customers do not reach any order criteria outlined in the Terms & Conditions
  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents

Should there be an issue with your order; one of our Customer Queries team will contact you either by phone or email. If we have issues authorising payment we will contact you via email or phone and you will have 48hours to respond. Failure to do so will result in your order being cancelled.

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel

 

Description of Products and Pricing

Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees. Also all prices are shown inclusive of any selling duties, such as VAT.  Your order will be based upon product prices and delivery charges at the time you submit your order.

We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are either entered onto our system or printed. Whilst we endeavor to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information

Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding. Furthermore, while the colour reproduction of the products in block printing is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products

Minor imperfections in block printing that may occur are not flaws but a part of the handmade allure

Payment & Cancellation

Payment Methods
The Charpoy online store only accepts credit/debit card payment. Please do not send cash or cheques

We currently accept the following cards for payment on our site 

Visa Credit
Visa Debit
Mastercard Credit
Mastercard Debit
Maestro International
We also accept payments by PayPal

We obtain authorisation for payment from your card issuer at the time you submit your order.  Payment will not be taken from your card until we actually dispatch the goods you ordered to you.  We reserve the right to cancel your order upon failure of card authorization.

Returns

If you would like to return any items purchased at our normal full retail price may be returned to us for refund or exchange within 14 days of receipt with their original packaging. Please return faulty goods as soon you become aware of the fault with their original packaging.

Please note that we are not responsible for return postage.

Cancellation

You have the legal right to cancel your order up to 7 days from the day after receipt of item(s). Saturdays, Sundays and bank holidays are not included within this 7 day allowance period.